Customer Service Representative
About The Position
At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence—and let’s brew success together!
Requirements
- High school diploma or equivalent
- Past experience preferred
Responsibilities
- Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
- Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
- Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
- Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
- Dispatches Service Technicians to respond to repair calls and coordinates service installations.
- Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
- Processes and applies payments to customer accounts
- Communicates sales leads to appropriate branch personnel.
- Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
- Keeps records of customer interactions, processes customer accounts, and files documents.
- Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
- Solicits sales from customers during promotions.
Benefits
- Starting hourly rate of $17.00 - $22.00
- 401(k) and company matching
- Medical, Dental and Vision Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life insurance
- Paid vacation and sick time
- 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
