Customer Service Representative

VCA Animal Hospital • Orange Park, FL

27d • $15 - $18

About The Position

VCA All Animal Hospital is looking for a compassionate and driven Client Service Representative (CSR) to join our dedicated team! If you're passionate about pets, enjoy working in a fast-paced environment, and thrive in customer-focused roles, this could be the perfect opportunity for you. VCA All Animal Hospital is a full-service small animal hospital, offering a range of services from general practice care to boarding and bathing. With 3 experienced veterinarians on staff and AAHA accreditation, we take pride in providing high-quality care to our furry patients. Our compassionate team works together to deliver excellent service in a welcoming and supportive environment. We are looking for a Client Service Representative to play an essential role in our daily operations. This position offers competitive pay, with a salary range of $15 - $18 per hour. At VCA, we're more than just a veterinary hospital. We're a community of passionate individuals dedicated to helping pets and the people who love them.

Requirements

• Exceptional communication and interpersonal skills
• A passion for animals and their well-being
• Strong organizational abilities and attention to detail
• The ability to work both independently and collaboratively
• A positive attitude, adaptability, and a commitment to providing the highest level of customer care

Nice To Haves

• Previous customer service experience (experience in the veterinary or medical field is a plus, but not required)

Responsibilities

• Greet visitors and clients warmly, answer phones, and direct clients and their pets to the appropriate areas.
• Schedule, confirm, and follow up on appointments, ensuring optimal customer satisfaction and efficient clinic operations.
• Answer client questions regarding services and products, including educating pet owners on general care, preventative health, and non-medical pet care.
• Present and explain fees, process payments, and manage billing information accurately.
• Help clients select appropriate products and services for their pets, including prescriptions and preventative care.
• Ensure the hospital and reception area are clean and well-maintained, both inside and outside.
• Manage client records, reports, and communication, ensuring accuracy and confidentiality.

Benefits

• Medical, dental & vision insurance
• Employer-paid short-term and long-term disability insurance and life insurance
• Paid parental leave
• Paid vacation, sick time, and holiday pay
• 401(k) with match
• Tuition support, scholarships for veterinary technology programs, and more!
• Free wellness and self-care resources to support your physical and mental well-being.
• Generous discounts on hospital services and pet products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed