Customer Service Representative

the Lynden Family of Companies•Ketchikan, AK

20d•Onsite

About The Position

Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Ketchikan based team. Are you awesome? We’re hiring! Join a stable, family‑owned company with decades of no layoffs and a collaborative, team-focused office. Who we are: Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska. We offer you long-term stability in a career that’s as rewarding as it is an adventure!

Requirements

Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

Nice To Haves

Ability to show up to work on time and ready to work.

Responsibilities

Answering a variety of customer information requests in person, by phone and email.
Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
Carry out all duties with a strong commitment to excellent customer service.

Benefits

Discretionary bonus program
Competitive wages + annual wage reviews
Cell Allowance: $10 per month
Two medical plans starting as low as $0/month
Medical, dental and vision for your family for $222/month (HDHP)
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Mental health programs (in-office and virtual)
17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
8 paid holidays each year
401(k) with company match + additional contributions
No-cost Employee assistance program, life insurance, long term disability and AD&D
Tuition Reimbursement program
Mass transit reimbursement
Career advancement through internal promotions