Customer Service Representative

Collabera•West Seneca, NY

15h

About The Position

Job Description: Training: 3 weeks of classroom training as well as 2.5 weeks of OJT training. Training schedule is the same as the shift schedule below. Shift Schedule: Sat 07:55am – 04:25pm, Mon, Tues, Wed, Fri 11:30am – 08:00pm EST Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.

Requirements

Should have a Customer Service experience in Call center environment.
Should have at least 1 - 2 years of experience

Responsibilities

Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
Requires knowledge of multiple products and ability to deepen or retain relationships through service.
Performs routine account-related transactions.
Involves referring customers to the appropriate line of business for products not supported.
May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
May handle escalated issues by successfully navigating the organization to resolve customer requests.
Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
Accountable for the successful resolution of all customer requests.