Customer Service Representative

TEKsystems • Spokane Valley, WA

12d • $21 - $21 • Onsite

About The Position

Join a well-established regional financial institution known for its strong community presence, relationship-focused banking, and commitment to client service. This is a long-term, contract-to-hire role with clear growth potential for individuals who enjoy helping customers, solving problems, and building lasting relationships in a professional banking environment.
This role is fully onsite in Spokane and offers the chance to gain valuable banking experience while working alongside a collaborative, service-driven team.

Requirements

• Proven ability to deliver professional, accurate, and high-quality customer service
• Strong verbal and written communication skills, including excellent phone and email etiquette
• Ability to multitask effectively in a fast-paced, team-oriented environment
• Comfortable navigating multiple computer applications at once
• Working knowledge of deposit accounts, banking operations, and related regulations is strongly preferred
• Proficiency with Microsoft Office and general computer systems

Nice To Haves

• Working knowledge of deposit accounts, banking operations, and related regulations is strongly preferred

Responsibilities

• Provide exceptional customer service by responding to client inquiries and resolving issues accurately and professionally
• Support clients and branch staff with online banking, mobile banking, and loan-related transactions
• Research and resolve account discrepancies, errors, or service concerns
• Proactively assess customer needs and provide account information and transaction support
• Strengthen client relationships by cross-selling banking products and services or referring clients to appropriate sales team members
• Utilize multiple computer systems to gather information, troubleshoot issues, and document interactions
• Contribute to departmental service quality and performance goals
• Ensure compliance with internal policies, security standards, and all applicable federal and state regulations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees