Customer Service Representative

Milltown PlumbingChelmsford, MA

About The Position

MillTown Plumbing & Heating Inc. is a dynamic, family-owned business with over 45 years of expertise in providing plumbing, heating, cooling, and electrical services to homes and businesses. The company is committed to being a great place to work, delivering industry-leading service, and fostering continued growth. They aim to ensure every home and business becomes a loyal customer and fan of MillTown.

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.

Nice To Haves

  • Bachelor degree or equivalent is a plus.
  • Engaging personality that blends well with a fast-paced, goal-driven environment

Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Benefits

  • PTO Time
  • Flex Schedule
  • Get Paid Weekly
  • 401(k) Match @ 4%
  • Paid Training
  • Educational Allowances/Reimbursement for Field-related Courses
  • Blue Cross Blue Shield Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays to Celebrate Company Events
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