Customer Service Representative

Milltown Plumbing • Chelmsford, MA

1d

About The Position

MillTown Plumbing & Heating Inc. is a dynamic, family-owned business with over 45 years of expertise in providing plumbing, heating, cooling, and electrical services to homes and businesses. The company is committed to being a great place to work, delivering industry-leading service, and fostering continued growth. They aim to ensure every home and business becomes a loyal customer and fan of MillTown.

Requirements

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.

Nice To Haves

• Bachelor degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Benefits

• PTO Time
• Flex Schedule
• Get Paid Weekly
• 401(k) Match @ 4%
• Paid Training
• Educational Allowances/Reimbursement for Field-related Courses
• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays to Celebrate Company Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed