Customer Service Representative

Alamo Group Inc.•Selma, AL

17d

About The Position

Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Customer Service Representative to join the Alamo Group Ag Americas Team in Selma, Alabama. Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments. Position Summary: Bush Hog is one of the most recognized and successful names in the Agricultural Market. The Customer Service Representative I is a key position in the Company and will support and contribute to the company goals of profitability, return on investment, inventory turnover, and accident prevention. The Customer Service Representative I, under direct supervision, inputs customer parts and machine orders, research order information, answer phones and assist customers with order and general product questions, promoting excellent customer service and maximizing sales.

Requirements

Good communication skills, both verbal and written, speak effectively to customers or employees of organization
Excellent computer data entry, retrieval and analysis skills required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Able to reason and use good judgment
Able to organize and prioritize work, meet deadlines and work under pressure
Able to work overtime as needed, especially during peak business season.
High school diploma or GED Certificate; required

Nice To Haves

1+ years' experience of Agricultural equipment knowledge; preferred.

Responsibilities

Focus, communicate, encourage and contribute to Safety in all aspects of the job and all company meetings.
Provide prompt and courteous customer service by phone and in person
Process orders in accordance with all company programs and policies.
Make part or product suggestions with product lines and applications.
Proficient in all aspects of the order entry function, including promptly and accurately taking and entering orders received from customers.
Research information and communicate with other departments in responding to customer inquiries, as needed.
Provide product or part pricing information as requested.
Track orders using UPS and motor freight tracking systems.
Promote special order programs to the customer to maximize sales potential.
Perform other duties as directed by Supervisor.