Customer Service Representative
About The Position
At Triton Air & Plumbing, we’ve built a legacy of trust and excellence in residential HVAC & Plumbing services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join Triton Air & Plumbing you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success. 🌟 What We Offer: Top-Tier Benefits Package – Designed to support you and your family. Highly Competitive Pay – Because your skills deserve to be rewarded. Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered. Generous PTO & Paid Holidays – Work-life balance matters. 401(k) & IRA Options – Invest in your future with confidence. Company Vehicle, Gas Card & Tablet – Tools to help you succeed in the field. Join a team that’s been delivering comfort and care to homes across the region for over four decades. At Triton Air & Plumbing we don’t just offer jobs—we offer careers with purpose. The Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently.
Requirements
- Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
- Familiarity with HVAC systems and terminology is highly desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using customer service software, CRM systems.
- Ability to multitask and manage time effectively.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
Responsibilities
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Provide accurate information about HVAC products, services, warranties, and company policies.
- Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
- Handle and resolve customer complaints and issues efficiently and effectively.
- Escalate complex issues to the appropriate department or manager when necessary.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Offer basic technical support and troubleshooting assistance for HVAC products.
- Guide customers through installation and maintenance procedures for HVAC systems.
- Coordinate with technical support teams for advanced troubleshooting and service calls.
- Ensure the accurate processing of customer orders and their timely fulfillment.
- Monitor order status and communicate updates to customers.
- Manage and update customer accounts and records in the CRM system.
- Provide customers with information about promotions, discounts, and new products.
Benefits
- Top-Tier Benefits Package – Designed to support you and your family.
- Highly Competitive Pay – Because your skills deserve to be rewarded.
- Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered.
- Generous PTO & Paid Holidays – Work-life balance matters.
- 401(k) & IRA Options – Invest in your future with confidence.
- Company Vehicle, Gas Card & Tablet – Tools to help you succeed in the field.
- health insurance coverage
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
