Customer Service Rep(5448)
About The Position
Job Description: Pizza Maker / Customer Service Representative (CSR ) Position Title: Customer Service Representative (CSR) / Pizza Maker Reports To: Assistant Manager / General Manager FLSA Status: Non-Exempt Location: Store Level Position Summary A Customer Service Representative (CSR) plays a key role in delivering exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant. CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.
Requirements
- Must be at least 16 years old (or meet state minimum age requirements)
- Ability to work in a fast-paced team environment
- Strong communication and customer service skills
- Basic math and cash-handling skills preferred
- Ability to follow instructions and work with minimal supervision
- Ability to stand for extended periods of time
- Ability to lift up to 25 pounds
- Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
- Ability to work near hot ovens and kitchen equipment
Responsibilities
- Greet customers in person and over the phone in a friendly and professional manner
- Take order taking accuracy
- Answer questions about menu items, specials, and promotions
- Resolve customer concerns and escalate issues to management when necessary
- Prepare pizzas and other menu items according to company standards
- Follow food safety and sanitation guidelines
- Ensure products are prepared quickly, accurately, and consistently
- Maintain portion control and product quality
- Operate cash registers and handle cash transactions accurately
- Assist with stocking food items and supplies
- Maintain a clean and organized work area
- Help with opening and closing duties as assigned
- Work collaboratively with team members to ensure efficient store operations
- Assist delivery drivers and management when needed
- Follow company policies, procedures, and safety guidelines
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
