Administrative Support

Aston Carter•Enfield, CT

1d•$21 - $21•Onsite

About The Position

The Customer Service Representative is responsible for handling phone calls related to orders, general customer inquiries, invoice questions, and customer complaints. The role requires projecting a professional company image through phone interaction. This position is based in Enfield, CT, and does not offer remote work arrangements.

Requirements

High-quality communication skills (excellent verbal and written).
Excellent typing and data entry proficiency.
Working knowledge of Excel, Word, and Outlook.
Ability to multitask and handle high-volume calls.
Detail-oriented and highly organized.
Ability to learn customer service software.
1 to 3 years of office experience.
High School diploma or equivalent.
Customer service oriented with strong communication and computer skills.
Basic reading, writing, and arithmetic skills.

Nice To Haves

Experience in the customer service industry is a plus.
Experience in the refuse industry is preferred.

Responsibilities

Answer phone calls and respond to customer requests.
Provide customers with service information.
Identify, research, and resolve customer issues using computer systems.
Follow up on customer inquiries not immediately resolved.
Research billing issues and misapplied payments.
Transfer customer calls to the appropriate staff.
Complete call logs and reports.
Sell services and place customer orders on the computer system.
Recognize documents and alert the supervisor to trends in customer calls.
Recommend process improvements.
Provide training for newer customer service employees when necessary.
Maintain reasonable, regular, punctual attendance consistent with company policies and federal, state, and local standards.
Adapt to changing duties as required based on business needs.