Customer Service Representative

Dunlap Bennett & Ludwig Pllc•Leesburg, VA

1d•$20 - $22•Onsite

About The Position

Dunlap Bennett & Ludwig is currently seeking a Customer Service Representative to join our team. This position will serve as a vital connection between our clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences. This is an entry level non-managerial position. The opening is current onsite at our Leesburg VA office; however, this office will be relocating to the Ashburn/Herndon area within one year.

Requirements

1 to 2 years’ experience in answering and taking phone calls is preferred.
Strong written and verbal communication skills.
Exceptional attention to detail and accuracy.
Superior organizational and multitasking abilities with time management.
Capacity to work independently, prioritize effectively, and meet deadlines.
Positive, professional attitude and strong interpersonal skills.

Responsibilities

Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication.
Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns.
Act as liaison between clients and attorneys, ensuring seamless communication and service.
Answer phones professionally, direct callers to appropriate personnel and attorneys.
Meet personal and Client Service team targets and call handling quotas.
Perform other administrative tasks as assigned.