Customer Service Representative
About The Position
Responsibilities Answer all sales-related incoming calls and determine appropriate action Process quotes, orders, and delivery inquiries in an efficient and quick manner Provide prompt technical support to customers Work closely with outside sales account managers to assist with any customer needs Maintain and develop relationships with customers and prospects Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals Provide prompt, courteous, and professional responses to customer/prospect service-related issues Actively participate in sales meetings and training opportunities Partner with outside sales team members to ensure we are responding to new business opportunities and prioritizing growth of new accounts Develop in-depth product knowledge and stay current on all product changes Qualifications Technical aptitude with the ability to quickly learn product information Excellent communication skills Able to multi-task, be neat and detail-oriented and work quickly Ability to both work/learn independently and collaborate with other teammates An energetic and entrepreneurial attitude - be creative, adaptable & flexible Desire to learn - be a "sponge", be inquisitive, seek and find solutions Superior problem-solving skill set Proficient computer skills, especially with Microsoft Office applications
Requirements
- Technical aptitude with the ability to quickly learn product information
- Excellent communication skills
- Able to multi-task, be neat and detail-oriented and work quickly
- Ability to both work/learn independently and collaborate with other teammates
- An energetic and entrepreneurial attitude - be creative, adaptable & flexible
- Desire to learn - be a "sponge", be inquisitive, seek and find solutions
- Superior problem-solving skill set
- Proficient computer skills, especially with Microsoft Office applications
Responsibilities
- Answer all sales-related incoming calls and determine appropriate action
- Process quotes, orders, and delivery inquiries in an efficient and quick manner
- Provide prompt technical support to customers
- Work closely with outside sales account managers to assist with any customer needs
- Maintain and develop relationships with customers and prospects
- Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals
- Provide prompt, courteous, and professional responses to customer/prospect service-related issues
- Actively participate in sales meetings and training opportunities
- Partner with outside sales team members to ensure we are responding to new business opportunities and prioritizing growth of new accounts
- Develop in-depth product knowledge and stay current on all product changes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
