Customer Service Representative

Cfs Brands Llc • Oklahoma City, OK

6h • Onsite

About The Position

CFS Brands is seeking to hire a Customer Service Representative to report to the Manager, Customer Service, at the corporate location in Oklahoma City, OK. This position is responsible for managing multiple aspects of existing accounts to offer quality customer service and help achieve organic sales growth. Success depends heavily on improving the efficiency and effectiveness of our order fulfillment, willingness to serve our customers, account planning and development/ownership of the customer experience.

Requirements

• 2-4 years relevant work experience.
• Basic understanding of Microsoft Office skills including Excel and Word.
• Excellent customer service skills.
• Excellent communication and interpersonal skills
• Strong planning, attention to detail with organizational and follow up skills.
• Ability to prioritize work tasks and manage time effectively.
• Ability to work well as part of a team.
• Ability to complete paperwork requirements accurately and consistently.
• Sense of urgency and self-motivation; ability to work independently.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Respond to incoming calls, emails, and other inquiries from customers.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Identify and assess customer needs to achieve satisfaction.
• Go the extra mile to engage customers.
• Assist with the placement of orders, ensuring accurate data is being entered/utilized.
• Give accurate direction and support to team leaders, managers, and directors to facilitate successful completion of organization’s targets and performance goals.
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
• Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees