Inbound Educational Call Center (Full-Time - Remote)
About The Position
Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include: Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations Following contact center scripts when speaking with clients Building positive rapport with clients of differing personality types Remaining polite and professional during all interactions Keep records of all conversations in our call center system Meet personal and team qualitative and quantitative service targets Participating in initial and ongoing training to maintain up-to-date knowledge of our services
Requirements
- Excellent communication and interpersonal skills (conversational, articulate, engaging)
- Reliable and dependable work habits
- Goal-oriented with a healthy competitive spirit
- Strong attention to detail, dependability, and follow through
- Self-motivated, positive attitude, and a love for hard work
- Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
- High school diploma or GED
Nice To Haves
- Previous sales or customer service experience
- Bilingual (Spanish/English)
Responsibilities
- Educating clients on services
- Responding to questions
- Overcoming objections
- Scheduling student academic evaluations and consultations
- Following contact center scripts
- Building positive rapport with clients
- Remaining polite and professional during all interactions
- Keeping records of all conversations in our call center system
- Meeting personal and team qualitative and quantitative service targets
- Participating in initial and ongoing training to maintain up-to-date knowledge of our services
Benefits
- Base hourly rate plus performance-based pay incentives - no cap on commissions
- Bi-weekly pay with direct deposit
- Set schedule
- Comprehensive benefits plan for full-time employees
- Medical
- Dental
- 401K
- Paid on-the-job training
- Professional and upbeat setting with a supportive and motivating team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
