CUSTOMER SERVICE REPRESENTATIVE

Texas Pride Disposal Solutions LLC•Houston, TX

About The Position

The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal communication skills. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions also may require exercising independent judgment. The target is to ensure excellent customer service standards and maintain high customer satisfaction.

Requirements

Proven customer support experience
Strong phone contact handling skills and active listening
Excellent reasoning skills
Customer orientation and ability to adapt/respond to different types of personalities
Excellent verbal and written communication skills
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent
Customer Service Skills
Industry Knowledge
Quality Focus
Listening Skills
Phone Skills
Conflict Resolution
Multitasking
Patience
Positive Attitude
Attention to Detail
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills

Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Resolve customer complaints via phone, email or mail
Greet customers warmly and ascertain problem or reason for calling
Take payment information and other pertinent information such as addresses and phone numbers
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals