Customer Service Representative

Sika AG • Lewisville, TX

8h

About The Position

We are currently seeking a Customer Service Representative to provide excellent support to our customers.
Specific Responsibilities:
Place customer orders and arrange for delivery via customers’ preferences
Enter all customer pricing into SAP for invoicing accuracy
Update pricing when project pricing is sent by regional managers
Consolidate orders so that customers receive best freight charges
Respond to needs of the customer by phone or email quickly and accurately
Assist other customer service reps when needed
Communicate order status to customers quickly and accurately
Process RMAs, credits and rebills within required timeframes
Increase customer awareness and satisfaction through personal contacts and/or visits
Attend regional meetings to increase relationships with sales personnel

Requirements

• Customer Service background
• Excellent computer skills- knowledge of SAP a plus
• Min. 5 years in customer-assisted roles
• Ability to act independently and make decisions
• Ability to effectively interact with customers and other departments
• Excellent organizational skills

Responsibilities

• Place customer orders and arrange for delivery via customers’ preferences
• Enter all customer pricing into SAP for invoicing accuracy
• Update pricing when project pricing is sent by regional managers
• Consolidate orders so that customers receive best freight charges
• Respond to needs of the customer by phone or email quickly and accurately
• Assist other customer service reps when needed
• Communicate order status to customers quickly and accurately
• Process RMAs, credits and rebills within required timeframes
• Increase customer awareness and satisfaction through personal contacts and/or visits
• Attend regional meetings to increase relationships with sales personnel

Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed