Customer Service Representative (Full-Time)

Frost Science • Miami, FL

22h • $16 • Onsite

About The Position

The Customer Service Representative answers inbound telephone calls, responds to guest & member emails, prepares any onsite collateral and performs general office and database duties to support the Guest Experience Department. Also assists with onsite sales and performs duties of Sales Ambassadors and Guest Ambassadors when required. MUST BE AVAILABLE A MINIMUM OF 5 DAYS FROM 9AM-6PM or 10AM-7PM MUST BE AVAILABLE TO WORK ON WEEKDAYS, WEEKENDS AND HOLIDAYS.

Requirements

• Bilingual in English & Spanish preferred
• Good organizational and clerical skills
• Knowledge of office machines, including copiers and postage machines
• Knowledge of Microsoft Office, including Outlook, Word and Excel
• Good typing and data entry skills
• Pleasant and courteous telephone manner
• Professional and courteous written correspondence via email
• Ability to multi-task
• Needs to be available to work weekends and some holidays as needed
• High School Diploma or GED required and least two (2) years experience in general office responsibilities and procedures or an equivalent combination of education and experience.

Nice To Haves

• Completion of some college classes preferred.

Responsibilities

• Follows all museum policies and procedures
• Answers inbound phone calls, transferring calls as needed and answering inquiries from the public and our members in a professional and courteous manner; notes and delivers phone messages; tracks daily calls in a call log.
• Processes ticketing and membership transactions in Tessitura; opens and closes a daily batch for financial transactions.
• Troubleshoots web logins and assist members and guests with website navigation.
• Answers Feedback, Info and Ticket Center emails in a timely manner and reports any relevant information/feedback to management.
• Performs any administrative or clerical assignments needed for the day-to-day operations of the museum.
• Keeps up to date with museum happenings and exhibitions as informed by the Marketing team.
• Assists Guest Experiences staff at onsite and offsite events as needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED