Customer Service Representative

TEKsystems • Boulder City, NV

3d • $45,000 - $50,000 • Onsite

About The Position

As a Customer Service Representative, you’ll be the first point of contact for our clients, ensuring a smooth and supportive experience. You’ll answer questions, resolve concerns, and guide clients through the tax resolution process with professionalism and empathy.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1+ year of customer service experience, in a financial or tax-related field.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and CRM systems.

Nice To Haves

• Bilingual (English/Spanish) is a plus.

Responsibilities

• Handle inbound and outbound calls with courtesy and professionalism.
• Respond promptly to client inquiries via phone, email, and chat.
• Maintain accurate client records in our CRM system.
• Schedule appointments and follow up on required documentation.
• Collaborate with tax professionals and case managers to ensure client satisfaction.
• Educate clients on our services and next steps in their resolution process.
• De-escalate concerns and provide solutions with a customer-first mindset.

Benefits

• health and dental benefit offerings
• PTO
• Sick pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees