Customer Service Representative - Multiple Positions

Avista•Spokane Valley, WA

6d•$23 - $36•Hybrid

About The Position

We are seeking Customer Service Representatives (CSR’s) who are ready to bring energy, confidence, and care to every customer interaction. You’ll have the opportunity to work at an Avista Contact Center within a hybrid setting (a mix of remote and in‑office days), playing a vital role in delivering an outstanding customer experience. This is a great opportunity for individuals who enjoy connecting with people by phone, embracing new technology, and are motivated by learning and mastering new systems. Spanish speaking skills are highly desired, as bilingual team members help us better serve our customers. Bilingual English/Spanish candidates are strongly encouraged to apply. If you elect to work in a hybrid setting, you’ll need a quiet, distraction free home workspace where you can focus and succeed. You must also have or be able to obtain reliable, high‑speed internet prior to your hire date. Please note that DSL connections are not supported. The minimum internet speed required is 20 Mbps download and 5 Mbps upload. At Avista, our culture is built around trust, innovation, and collaboration. We are committed to your professional growth and development and believe in empowering employees to do meaningful work. As a Customer Service Representative, you’ll be the first point of contact, owning the customer experience from start to finish. Our employees thrive in a fast‑paced, dynamic environment where their contributions truly make an impact every day. About the CSR Position The CSR positions work a minimum of 20 hours per week up to 40 hours per week as call volumes fluctuate and business needs change. The hours of the contact center are Monday-Friday, 7:00am-6:00pm. CSR schedules change weekly with a 3-week notice, so flexibility is important. CSRs have the ability to swap shifts, allowing them to pick up or give away hours. CSRs must be able to be available for 35-40 hours a week for the first (10) ten weeks of paid training. These positions are located at both the Spokane Avista Contact Center: 14523 E Trent, Spokane Valley, WA 99216 and the Lewiston Avista Contact Center: 803 Main St, Lewiston, ID, 83501. You must live within 1 hour of one of these locations. Selected applicants will participate in in-person assessments in Spokane, Washington or Lewiston, ID during the week of May 11, 2026. If you are selected to participate in the in-person assessment, you will be contacted through email. All new hires will complete a 10‑week training program with both remote and in‑person participation options.

Requirements

High school diploma required
Demonstrated proficiency with MS Office Suite with
Requires strong computer, keyboarding, and 10-key skills.
This position involves working on the phone for long periods of time and ability to handle multiple priorities in a call center environment.
Extremely well developed interpersonal, problem solving, conflict management, and negotiating collections skills are essential to success in this position.
Regular and predictable attendance is an expectation and an essential function of the job.
Candidates should possess a sincere interest in maintaining high levels of customer service and satisfaction.
Outstanding verbal and written communication skills are essential to this position.

Nice To Haves

Applicants that speak fluent Spanish are desired but not required.
Associate or Bachelor’s degree is preferred.
2+ years of customer service-related work preferred.
Basic math skills and proficiency in a Windows environment are necessary.
The flexibility and ability to assist customers after hours for any unplanned outage events.

Responsibilities

Be a trusted point of contact for our customers by answering questions about billing, accounts, and services with empathy and professionalism.
Help customers open, close, and manage their utility accounts while ensuring details are accurate and up to date.
Work collaboratively with customers to set up payment arrangements, extensions, service turn‑ons, and turn‑offs when needed.
Investigate and resolve high‑bill questions and customer concerns by identifying clear, effective solutions.
Share helpful information about company programs, products, services, and assistance options available to customers.
Respond promptly to reports of electric and gas emergencies or outages, following established safety and reporting procedures.
Provide customers with guidance related to new services, construction requests, and service connections.
Assist with inquiries from utility commissions, regulatory agencies, and other authorized organizations.
Support customer service improvement efforts by participating in special projects and off‑phone assignments as needed.

Benefits

Affordable healthcare options including medical, dental, and vision coverage
Retirement benefits with an enhanced 401(k) match
Incentive programs rewarding performance and contributions
Competitive paid time off including holidays, personal days, and vacation
Life and disability insurance for added peace of mind
Wellness resources supporting mental and physical health
Education and development support including tuition assistance
Community giving programs encouraging employee engagement and impact
Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

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