Customer Service Representative
Esser Plumbing and Heating•Perham, MN
28d•$18 - $20•Onsite
About The Position
Esser Plumbing & Heating is seeking a friendly, dependable Customer Service Representative to join our Perham business office. This role is often the first voice our customers hear, so we’re looking for someone who truly enjoys helping people and believes the phone should always be answered with a smile. If you’re organized, calm under pressure, and enjoy keeping things running smoothly behind the scenes, this could be a great fit.
Requirements
- Prior customer service experience (phone-based experience preferred)
- Strong communication and people skills
- Ability to juggle multiple tasks in a fast-paced office environment
- Attention to detail and comfort with computers and basic office software
- A positive, team-oriented attitude and willingness to learn
Nice To Haves
- Experience with Service Titan or another CRM system is a plus
- Familiarity with plumbing or HVAC terminology is helpful, but not required
Responsibilities
- Answer incoming calls, emails, and online inquiries in a professional, friendly manner — always with a smile
- Schedule and confirm service appointments accurately and efficiently
- Communicate clearly with customers about services, timing, and next steps
- Support technicians by relaying job details, schedule changes, and special requests
- Enter customer and service information accurately into our system
- Assist with customer follow-ups after service to ensure satisfaction
- Help resolve customer questions or concerns and escalate issues when needed
Benefits
- Health and dental insurance
- Paid time off and paid holidays
- Retirement plan options
- Ongoing training, career advancement, and a supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
