Customer Service Representative

NH Ross•Middle Island, NY

About The Position

As a Customer Service Representative at NH Ross, you will be the first point of contact for our valued customers. Your role is to provide top-notch service by addressing inquiries, resolving issues, and ensuring a seamless experience for all clients. You will be responsible for handling a variety of customer requests through multiple channels including phone, email, and in-person interactions. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to think critically under pressure. As part of our dynamic team, you will play a vital role in enhancing customer satisfaction and loyalty.

Requirements

Proven experience in customer service or a related field.
Strong interpersonal and communication skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Problem-solving skills and a proactive approach to customer service.
Familiarity with customer service software and tools.
Detail-oriented with strong organizational skills.
Ability to work collaboratively in a team environment.
High school diploma or equivalent; additional education or certification in customer service is a plus.

Responsibilities

Respond to customer inquiries and provide accurate information regarding products and services.
Resolve customer complaints in a timely and professional manner.
Process orders, refunds, and exchanges as necessary.
Maintain records of customer interactions and transactions.
Collaborate with other departments to resolve complex customer issues.
Contribute to the continuous improvement of customer service processes and policies.
Stay updated on product offerings and promotions to effectively assist customers.