Customer Service Representative

Metal Works • Londonderry, NH

7d

About The Position

Responsible for processing customer orders, inquiries, invoicing, and accounts receivable/cash receipts. Processes telephone, faxed and emailed orders from customers. Issues RMA (to customer) and Receiver (to shipping). Once item has been returned to appropriate department, Receiver paperwork is forwarded to CSR for appropriate disposition. Issues Credits to Customers as authorized by the CEO Assist collections for delinquent accounts. Completes other tasks and or assignments as required by management. Responsible for the quality and accuracy of own work. Complete job requirements & tasks in accordance with documented procedures & processes. Adherence to the Company's Personnel Policies & Procedures

Requirements

• Knowledge/Skills
• Ability to use the computer and small office machines
• Ability to read and follow written and or verbal instructions
• Good communications and interpersonal skills
• Maintains accurate and completed records
• Physical Requirements
• Lifting capabilities 1-2 lbs repeatedly with maximum lifting of 10 lbs
• Range of Motion: Sitting, bending, walking, standing
• Education and or Experience
• Associates Degree in Business and or Accounting or equivalent experience

Responsibilities

• processing customer orders
• processing inquiries
• invoicing
• accounts receivable/cash receipts
• Processes telephone, faxed and emailed orders from customers
• Issues RMA (to customer) and Receiver (to shipping)
• Issues Credits to Customers as authorized by the CEO
• Assist collections for delinquent accounts
• Completes other tasks and or assignments as required by management
• Responsible for the quality and accuracy of own work
• Complete job requirements & tasks in accordance with documented procedures & processes
• Adherence to the Company's Personnel Policies & Procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree