Customer Service Representative

FedEx • Memphis, TN

6h • Onsite

About The Position

The primary responsibility of the Customer Service Representative is to provide
internal and external customers with support for day-to-day functions, including
routine and ad-hoc procedures. This position is responsible for product safety,
quality, and legality.

Requirements

• High school diploma or GED required, with 2 years of relevant experience.
• Experience investigating customer inquiries in a timely and professional manner.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Customer service driven.
• Strong team player.
• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Responsibilities

• Handle inbound calls, emails, and faxes in a timely and professional manner.
• Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
• Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
• Provide accurate information regarding manufacturers' policies and procedures.
• Support customers with product returns, label requests, recalls, website navigation, and general questions.
• Process RA (Return Authorization) requests.
• Complete reconciliation services for clients as needed.
• Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.
• Process "paperwork only" returns as required.
• Assist Operations with return-related research.
• Conduct check and credit research via email, fax, or mail.
• Communicate outstanding issues or defects to the appropriate departments.
• Participate in departmental continuous improvement initiatives.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED