Customer Service Representative

Garage Door Medics • San Diego, CA

25d • $20 - $25 • Onsite

About The Position

At Garage Door Medics, we’re more than just a garage door company—we’re a trusted local service provider known for professionalism, integrity, and exceptional customer care. When customers reach out to us, you are the friendly, knowledgeable voice that sets the tone for their entire experience.
If you enjoy helping people, solving problems, and being part of a collaborative, supportive team, you’ll feel right at home with us.

Requirements

• 1+ year of customer service experience (home services experience is a plus!)
• Excellent communication and active listening skills
• Strong organization and multitasking abilities
• A calm, friendly, customer-first mindset—even on busy days
• Comfort using computers and scheduling software (ServiceTitan experience is a plus)
• Reliability, teamwork, and a desire to grow
• High school diploma or equivalent

Nice To Haves

• home services experience
• ServiceTitan experience

Responsibilities

• Answer incoming calls, emails, and messages with professionalism and positivity
• Schedule service appointments and coordinate with field technicians
• Provide clear updates, answer questions, and guide customers through next steps
• Troubleshoot concerns and deliver helpful, solutions-focused responses
• Accurately document customer interactions and service details
• Identify opportunities to recommend services that genuinely help the customer
• Learn our services inside and out to become a trusted resource for homeowners

Benefits

• Health, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Employee Referral Bonuses
• Career development within a growing, nationwide home-services network
• A workplace that truly invests in your future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees