Customer Service Representative

KPC GLOBAL MEDICAL CENTERS INC. • Santa Ana, CA

124d • Onsite

About The Position

Answers telephones, routes callers, takes messages and provides routine information to callers

Requirements

• High school diploma or combination of relevant experience and education required.
• Previous customer service experience required
• Outstanding communication, interpersonal, mulit-tasking and analytical skills
• The ability work well with minimal supervision in a high-volume environment
• Proven ability to remain composed and professionally under difficult situations with a strong team approach
• PC proficiency with various Windows applications
• Knowledge of phone systems and technology
• Skill in recognizing and responding to emergency/high-priority situations
• BODY POSITIONS: SITTING AND STANDING FOR PROLONGED PERIODS.
• BODY MOVEMENTS: ARM AND HAND DEXTERITY.
• BODY SENSES: MUST HAVE COMMAND OF CLOSE AND DISTANT SIGHT, COLOR PERCEPTION AND HEARING.
• STRENGTH: ABILITY TO LIFT AND MOVE UP TO 25-POUNDS.

Nice To Haves

• Healthcare experience highly preferred

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality improvement program, safety, environmental and infection control standards.
• Operates microfilm equipment in retrieving file data.
• Interprets insurance program procedures and provisions to resolve routine patient billing inquires and problems.
• Counsels patients requiring external financial assistance, including recommending third parties.
• Answers all inquiries regarding patient accounts.
• Researches credit balance accounts, refunds overpayments to patient, guarantor or third party payer.
• Secures information relative to patient’s financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information if needed.
• Prepares appropriate information for billing personnel.
• Answers telephones, routes callers, takes messages and provides routine information to callers. Responds promptly to inquiries and requests.
• Negotiates contractual payment plans with patients as authorized.
• Performs a variety of routine typing and clerical duties as necessary.
• Receives complaints of poor or inadequate service and determines action to be taken.
• Traces missing files.
• Attends meetings as required.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees