Customer Service Representative
About The Position
We are currently seeking an Customer Service Representative to join our team of professionals. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube. As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.
Requirements
- Related experience in a similar position
- Developed customer service, problem-solving, and project management skills
- Team-oriented, shows initiative
- Strong sense of drive and creativity
- Proficient with Word and Excel
- High School graduate, some college courses preferred
- Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Nice To Haves
- Knowledge of closet design, closet components, or building materials experience a plus
- AS400 experience preferred but not mandatory
Responsibilities
- Answer phone calls from customers placing orders as well as provide sales quotes
- Work closely alongside outside sales representatives with customer orders and quotes
- Assist walk-in customers in the showroom with questions and order placement
- Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
- Research product solutions for customers to solve field-project issues
Benefits
- Competitive market-based hourly pay rate
- Group insurance program (medical, dental, vision, life, disability, etc.)
- Employee Stock Purchase Plan with employer matching
- 401(K) with employer matching
- Paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
