Customer Service Representative

TEKsystems•Plymouth Charter Township, MI

4d•$21 - $21•Onsite

About The Position

We are seeking a Customer Service Representative to join a high-volume call center team supporting healthcare and pharmacy benefit inquiries. This role involves handling inbound calls, answering questions about prior authorizations, and providing accurate information while maintaining confidentiality.

Requirements

At least 1 year of recent high-volume call center experience (within the last 2–3 years).
Strong customer service skills and attention to detail.
Typing speed of at least 30 WPM.
Proficiency with computers and ability to navigate multiple systems.
Stable job tenure (no jumpy resumes).

Nice To Haves

Pharmacy Technician certification.
Bilingual skills.

Responsibilities

Handle 50–100 inbound calls per day, plus follow-up calls and emails.
Answer questions related to prior authorization, general inquiries, and confidential information.
Enter and update information accurately across multiple systems.
Maintain high standards of quality and accuracy in all interactions.
Participate in mandatory training and testing (average score of 90% required).

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Opportunity for growth and advancement into Tier 2 roles (pay increase to $22/hr).
Extensive industry training in pharmacy benefit management.
Potential for conversion to full-time employment (typically 8–9 months).
Access to benefits upon conversion, including tuition reimbursement, quarterly bonuses, and discounts on travel and entertainment.
Career paths beyond CSR, including Quality, Client Administration, Workforce & Reporting, and Management.