Customer Service Representative

Winchester Interconnect•Haverhill, MA

27d•$45,000 - $55,000

About The Position

The Customer Service Representative, will serve as a pivotal point of contact for both internal teams and external customers. This role will be part of the internal customer support team, supporting quoting and order entry, administrative tasks, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction.

Requirements

A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field
Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders.
Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively
Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides) is required to manage documentation and collaborate with teams
Ability to work independently and as a part of a team in a fast-paced environment
Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams

Nice To Haves

Previous experience in a sales support or administrative role in manufacturing or related industry preferred.
Experience with Aerospace and Defense, Military and Government industry experience is preferred.

Responsibilities

Maintaining strong, positive relationships with customers by delivering exceptional customer satisfaction and loyalty
Prepare and distribute sales related documents such as quotations, invoices, and reports to support customer transactions
Efficiently entering customer orders into the system, ensuring all details are captured accurately
Fielding customer inquiries and concerns, providing prompt and professional, solutions oriented support.
Collaborating with Engineering, Production, Planning, and Shipping teams to identify any potential issues that could impact production scheduling
Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the process
Work closely with Engineering, Production, Planning and Shipping teams to resolve customer issues and ensure smooth order management
Collaborate with Inside Sales Managers and other internal resources to escalate and resolve customer issues
Provide insights and updates to Sales to help drive team success and meet customer expectations
Research customer complaints and issues, and provide solutions that enhance customer satisfaction
Monitor and track sales activities, prepare relevant reports, and contribute insights that support the sales strategy
Take initiative in addressing customer concerns, ensuring issues are resolved quickly and effectively to maintain a positive customer experience
Pro-Active account maintenance, such as On Time Delivery Report review, Quote Follow ups as well as Order Booking review.