Customer Service Representative
About The Position
Transit Team, Inc. Metro Mobility Reservations Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand reservationist , you will be the voice of our company in every interaction with our clients . The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests , providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. Hiring for One onsite shift: Thursday - Sunday 9AM-5PM Pay: $18.25/hour.
Requirements
- Clean criminal record
- Good communication and computer skills
Nice To Haves
- Prior customer service skills a plus
- Familiarity with the Twin Cities metro area
Responsibilities
- Answering customer phone calls
- Booking ride requests for customers
- Canceling rides requests
- Providing ride ETA data
- Making outgoing calls to customers informing customers of their next day’s ride times
- Explaining the policies regarding Metro Mobility system and service
Benefits
- Paid Training
- Paid holidays
- Paid Time Off
- Medical, dental, vision and life insurance
- 401k with a company match
- Employee assistance programs
- Employee discounts
- Earned wage access available with Tapcheck
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
