Customer Service Representative
About The Position
Ashley Sling , a division of American Equipment Holdings, is one of the leading rigging and below-the-hook service providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people. We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions. Objectives of this role We are looking for a driven and dynamic Customer Service Representative to join our team and contribute to our growth. As an Customer Service Representative, you will play a vital role in driving sales and building relationships with our customers. You will be responsible for providing exceptional service, understanding customer needs, and promoting our range of overhead cranes and related products. Your ability to communicate effectively and work collaboratively with team members will be essential to achieving sales targets.
Responsibilities
- Engage with potential and existing customers to understand their requirements and provide tailored solutions.
- Conduct outbound calls and follow-up on leads generated through marketing efforts.
- Prepare and present quotes, proposals, and product information to clients.
- Collaborate with the sales team to develop strategies for increasing revenue and market share.
- Maintain accurate records in the CRM system, tracking customer interactions and sales progress.
- Provide technical support and product knowledge to customers to facilitate informed purchasing decisions.
- Stay updated on industry trends, competitor offerings, and market conditions.
- Engage with potential and existing customers to understand their requirements and provide tailored solutions.
- Conduct outbound calls and follow-up on leads generated through marketing efforts.
- Prepare and present quotes, proposals, and product information to clients.
- Collaborate with the sales team to develop strategies for increasing revenue and market share.
- Maintain accurate records in the CRM system, tracking customer interactions and sales progress.
- Provide technical support and product knowledge to customers to facilitate informed purchasing decisions.
- Assist in the development of marketing materials and participate in trade shows as needed.
- Stay updated on industry trends, competitor offerings, and market conditions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
