Customer Service Representative

First Northern Bank Of Wyoming • Sheridan, WY

37d • Onsite

About The Position

Summary/Objective: The Customer Service Representative provides basic cash receipt and payment services per the financial institution's procedures.

Requirements

• Knowledgeable of bank policies, procedures, and regulations
• Attend training on bank/job-related topics
• Willing to work on other projects as necessary
• Ability to work both independently and as part of a team
• Detail oriented
• Candidate must be a people person
• Candidate must act professionally at all times
• Able to handle confidential information
• Proficient in Microsoft Suite (Word, Outlook, PowerPoint, and Excel)
• Computer savvy: able to learn new software quickly
• Self-motivated and persistent in following through and learning quickly
• Excellent communication skills - both verbal and written
• Problem solver
• Independent decision-makers within authority limits
• Commitment and continuous demonstration of ethical behavior and willingness to adhere to all company policies and current financial legislation.
• Conform to the Bank's core values, which are:
• High school diploma or equivalent.
• Successful completion of an in-house training program or other approved training program.

Nice To Haves

• Previous cash handling and banking experience is preferred but not required with the right candidate with the motivation and ambition to learn.

Responsibilities

• Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsements, and enter deposits into computer records.
• Cash checks and processes withdrawals; pays out money after signatures and customer balances are verified.
• Cross-educate and promote bank products like debit cards, online banking, and other financial institution products, including IRAs, certificates of deposit, safe deposit boxes, reloadable prepaid travel cards/gift cards, and money orders.
• Assist customers with questions about their accounts, online and mobile apps, telephone banking, Debit Cards, and credit card inquiries. Place check orders for customers.
• Receives mortgage, consumer loan, and other payments and ensures the payments match the balance due. Enters payments in the computer. Generates customer receipts.
• Place a hold on accounts for uncollected funds.
• Assist with preparing cash shipments to the Federal Reserve.
• Counts, checks, and packages coins and currency.
• Balances cash drawer at the end of the shift and compares totaled amounts to a computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Exchange Foreign Currency and redeem Savings Bonds.
• Balance and load ATM (troubleshoot any problems with the ATM). Report malfunctions of teller terminals and other equipment used at the teller station.
• Responsible for checking night depository bags and recording the correct information on the financial institution's forms.
• Assist with answering incoming calls and check-in and allow access to customers entering their Safety Deposit Box.
• May cross-train in other departments on operational functions.
• Participate as able with branch marketing and community involvement events.
• Additional duties as assigned as it relates to the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED