Customer Service Representative

Impact Collective•New York, NY

19h•$41,600 - $45,000•Onsite

About The Position

Impact Collective is hiring a Customer Service Representative in New York, NY. The Quality Customer Service Representative is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients. This role is ideal for someone who enjoys working directly with customers, has an eye for detail, and is interested in learning about print production

Requirements

Strong communication and interpersonal skills
High attention to detail and organizational skills
Basic computer proficiency
Ability to manage multiple projects in a fast-paced setting
Problem-solving mindset and a proactive attitude
High school diploma or equivalent required
Leadership Skills
Ability to Stand 4 hours in duration
Good organizational skills and multitasking skills
flexible scheduling availability
be able to commute to our office location

Responsibilities

Work with the customer service team to complete tasks
Handle tasks on assigned customer accounts
Accurate data entry and paperwork regarding customer accounts
Proofread documents to ensure accuracy
Responsible for the accuracy of all entries for client services and sales.
Assist in creating new training exercises
Maintain positive, professional, public speaking, and analysis skills
Comfort working with iOS, Microsoft, and mobile tablets
Create an analysis report of team success rates.
Assist customers with questions on concerns regarding their account, troubleshoot, and solve problems