Customer Service Representative

Pencor Services•Palmerton, PA

12d•$17•Hybrid

About The Position

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative. Customer Service Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities; these values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry.

Requirements

H.S. Diploma or G.E.D.
Established Residency in Pennsylvania
Previous experience working with customers on a daily basis
Working knowledge of Microsoft Word and Excel programs
Familiarity with Windows Operating Systems
Understanding of computer virus and network security
Positive attitude and professional demeanor
Strong Communication Skills - Oral and Written
Strong Typing / Data Entry Skills
Excellent Customer Service Skills - Soft Skills
Strong Organizational Skills
Good Follow-up Skills
Strong Negotiation and Problem Resolution Skills
Ability to work effectively and professionally both independently and as part of a team
Ability to multitask in a face-paced environment
Ability to adapt to change and the changing needs of the company

Responsibilities

Handling customer interactions via inbound and outbound calls, chats, and emails
Troubleshooting an array of support calls for various products and services offered by PenTeleData and its Partners
Speaking with customers in reference to abuse issues / policy violations
Corresponding with customers in reference to service issues
Working with other teams and departments to route calls and cases
Processing changes to existing accounts
Answering billing questions
Making courtesy calls to customers
Processing PPV orders
Maintaining appropriate records of customer interactions
Performing special project work as assigned by leadership
Other duties as assigned