Customer Service Representative (22406)
About The Position
Chandler Truck Accessories (CTA) is a family-owned manufacturing company with over 40 years of experience building premium products. Proudly made in the USA, our products are engineered for real-world use and built to last. We’re a small team with high standards, and we’re looking for a dependable Customer Service Representative to support our customers and growing operations. The Customer Service Representative (CSR) serves as the primary point of contact for customers. This role is responsible for answering inquiries, processing orders, providing product support, and ensuring a positive customer experience from order placement through delivery and beyond.
Requirements
- High school diploma or equivalent required; college coursework preferred
- 1–3 years of customer service or office experience (manufacturing or product-based environment preferred)
- Strong communication and problem-solving skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Highly organized with strong attention to detail
- Professional, reliable, and customer-focused
Nice To Haves
- Experience with ERP or CRM systems a plus
Responsibilities
- Answer customer inquiries via phone, email, and in person
- Process orders, returns, and warranty claims accurately
- Provide product information and basic technical support
- Track orders and assist with shipping-related questions
- Maintain accurate customer and order records
- Work closely with sales, production, and operations teams
- Resolve customer issues in a timely and professional manner
- Perform general administrative support as needed
Benefits
- Family-owned, close-knit team environment
- Products proudly made in the USA
- Stable, long-standing company with a quality-first mindset
- Health, dental, and vision insurance
- 401(k) retirement plan
- Annual Inflation Salary Adjustment
- Paid time off and holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
