Customer Service Representive

INRCORE•Village of Gowanda, NY

15h•Onsite

About The Position

iNRCORE Group currently has an opening for Customer Service Representative in our Gowanda Electronics facility, located in Gowanda, NY. This position is critical to the success of iNRCORE Group and will be supporting customer account management, order processing, and sales support activities to ensure exceptional customer experience and revenue growth. This role reports directly to the Customer Service Manager or Sales Manager. The ideal candidate for this position should be highly organized, detail-oriented, and customer-focused with strong communication skills. They should have experience in a manufacturing environment, handling customer inquiries, processing orders, and supporting sales initiatives. Familiarity with ERP systems, Microsoft Office, and customer portals is essential. A proactive attitude and ability to work collaboratively across departments are key. Details of the Role: The position of Customer Service Representative will be responsible for managing customer accounts, processing orders, preparing quotes, and supporting outside sales representatives. During the course of a standard workday, you will be expected to communicate directly with customers, maintain accurate records, and coordinate with internal teams to meet delivery and quality requirements.

Requirements

High school diploma required; Associate’s Degree preferred
Minimum of 2 years of customer service experience in a manufacturing or technical environment
Strong proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems
Excellent verbal and written communication skills
Ability to read and interpret customer specifications and documentation
Strong organizational skills with attention to detail and accuracy
Ability to work in a fast-paced environment and adapt to changing priorities
Positive attitude and ability to resolve problems effectively
High level of integrity and ability to handle confidential information

Responsibilities

Communicate directly with customers via phone, email, and portals to address inquiries and resolve issues
Process customer orders, schedule changes, and maintain accurate account records
Prepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specifications
Maintain forecasts for assigned products and update customer portals as required
Coordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirements
Support outside sales representatives with account information and lead generation
Participate in weekly production planning and sales meetings
Handle customer complaints in accordance with the company’s Quality Management System
Maintain up-to-date files for customer accounts and portal login information
Assist with invoice and payment inquiries in collaboration with Accounting
Promote a positive, proactive attitude and maintain professionalism in all customer interactions
Perform other customer-related duties as assigned

Benefits

Excellent earning potential with qualifying annual bonuses
Health, Dental, and Vision Benefits
Elective Flexible Spending and Dependent Care Accounts
Company paid and elective buy-up Life & AD&D Insurance
Company paid Short-Term Disability and Elective Long-Term Disability
Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits
401(k) Retirement Savings Plan with qualifying Company match
Company paid mental health and Employee Assistance Program (EAP)
Paid Holidays and generous paid time off (PTO)
Employee Discount Program (LifeMart via ADP)
Tuition Reimbursement for qualifying degrees and certification programs.