Customer Service Representative

Concord General Mutual Insurance Company • Bedford, NH

12d

About The Position

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems, and services in order to effectively respond to their daily inquiries and communications. This critical resource serves as a mentor to junior team members and maintains broad visibility across the company in order to develop and deliver top-quality service standards. Success in this role provides extensive career path opportunity throughout the organization.

Requirements

• High school diploma or equivalent required, undergraduate college degree strongly preferred
• Ability to build rapport with agents, policyholders and team members
• Excellent communication, interpersonal, and problem-solving skills
• Must be dependable, reliable, and possess an energetic and positive attitude
• Proficiency in Microsoft Office suite of products, including Word and Excel

Responsibilities

• Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc.
• Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution.
• Respond to agency partners and policyholders through chats, emails, and telephone calls.
• Educate agents and policyholders to manage their accounts on our customer website.
• Investigate and resolve payment inquiries.
• Process and mail underwriting notices.
• Create policyholder and agency correspondence.
• Other duties as assigned.

Benefits

• At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates.
• This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay.
• Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees