Customer Service Representative - Norwalk, OH

First National Bank•Norwalk, OH

11h•Onsite

About The Position

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically avoid conflicts of interest and act in the best interest our clients and FNB. This position involves accepting and accurately processing all financial service transactions, maintaining responsibility for the cash drawer, and following proper balancing procedures. It also requires acting as a resource to identify and resolve client servicing issues, building client rapport, and providing excellent client service. The representative will assist clients in achieving their financial goals, address concerns, and coordinate with branch management and business partners as needed. Additionally, the role includes ensuring compliance with security and audit procedures, adhering to policies, participating in team meetings, and staying current on FNB offerings.

Requirements

Have great attention to detail, effective communication, problem solving while giving excellent customer service.
Have 1-2 years financial services experience or related sales or customer service experience
Be available to work 2-3 Saturdays a month
Be able to pass a background check and have a good credit record

Responsibilities

Accept and accurately process all financial service transactions
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives Quality Conversations referring to Wealth Management and business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Coordinate time between manager, business partners and client for business meetings as necessary
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Other duties as assigned
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch