Part Time Customer Service Representative Norwalk

First National Bank•Norwalk, OH

42m•$15

About The Position

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically avoid conflicts of interest and act in the best interest our clients and FNB. Job Summary: · Process routine customer transactions including deposits, withdrawals, payments, and check cashing · Maintain responsibility for cash drawer and follow proper balancing procedures · Act as a resource to identify and resolve client servicing issues · Build Client Rapport · Provide excellent client service to all FNB clients · Where problem resolution is required, take thorough information from the client and get back to them in a timely manner · Ensure a confident tone that reassures the client we will follow up with resolution · Greet and welcome every client as they enter the branch; acknowledge by name, if known · Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners. · Address client issues or concerns; engage branch management when needed to provide full solutions for clients · Help create and establish a business relationship between the Branch manager and the client · Engage the Branch Manager when faced with complex client account issues · Answer the phone within the Branch professionally, promptly, and pleasantly · Other duties as assigned Risk Management · Ensure compliance with security and audit procedures · Adhere to all applicable policies and procedures Additional Responsibilities · Participate in team meetings –daily huddles · Understand goals and objectives for the branch · Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings · Provide answers and assistance for client questions/concerns, utilizing resources within the branch

Requirements

Great attention to detail
Effective communication
Problem solving while giving excellent customer service
High School diploma or equivalent
Basic math and computer skills
Must have Monday thru Friday availability 8a-5pm and must be available to work 2-3 Saturdays a month

Nice To Haves

Previous cash handling or customer service experience preferred

Responsibilities

Process routine customer transactions including deposits, withdrawals, payments, and check cashing
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Other duties as assigned