Customer Service Representative
About The Position
Join Pennian Bank , a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team. We are seeking a proactive and personable Customer Service Representative to provide exceptional service to our clients, support new account openings, and contribute to our growth through customer engagement and referrals. Join our dedicated team at our office in New Bloomfield , where your skills in customer service and sales can make a meaningful impact. This is an excellent opportunity for someone passionate about banking in a community focused setting.
Requirements
- High school diploma or equivalent
- 2 years of previous experience in customer service, banking, or related positions preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work effectively in a team environment
- Proactive attitude with a focus on customer satisfaction
- Knowledge of banking regulations and documentation procedures is advantageous
Responsibilities
- Assist customers with opening new accounts, including verifying documentation and ensuring compliance with bank policies
- Provide accurate information and guidance regarding banking products and services
- Support the sales team by identifying customer needs and promoting relevant banking solutions
- Facilitate the documentation process for new accounts and transactions
- Cultivate strong relationships with customers to foster trust and loyalty
- Identify new business opportunities through customer referrals
- Maintain up-to-date knowledge of bank products, services, and regulatory requirements
- Handle customer inquiries and resolve issues promptly and professionally
Benefits
- Medical (including prescription), dental, and vision insurance
- Paid life, accidental death and long -term disability insurance
- Short-term disability pay
- Voluntary life insurance for employee, spouse and dependents
- Accident and cancer insurance
- 401(k) plan with company match
- Employee Stock Ownership Plan (ESOP)
- Paid time off and holidays
- Voluntary Time Off and opportunities to volunteer in the communities we serve
- Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)
- Opportunities for career development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
