Customer Service Representative (Part-Time)

Biocare Medical • Pacheco, CA

26d • Onsite

About The Position

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Requirements

• High School Diploma required.
• Up to two (2) years’ experience in Customer Service.
• Ability to work in a high-pressure, deadline-oriented environment.
• Attention to detail and good organizational skills.
• High level of written and oral communication skills.
• Strong computer skills including Word, Excel, and Outlook.
• Independent judgement and problem-solving skills.

Nice To Haves

• Specialized training in Customer Service or Sales is a plus.

Responsibilities

• Open and maintain customer accounts by recording account information.
• Process customers’ orders received by phone, email, fax, or e-commerce.
• Provide clients with pricing information and availability of the product.
• Review and analyze customer credit record to make sure customer is on good credit terms before orders are processed.
• Work with Accounts Receivable to ensure customers on credit hold are paying their past-due orders before orders are released.
• Invoice orders processed on the same date.
• File all orders, invoices, and purchase orders.
• Handle customer complaints and returns.
• Maintain good communication with all departments involved in the process such as: sales, shipping, manufacturing, and accounting to ensure our customers receive the best customer Service.
• Initiate customer complaints and reply to customer after investigation is complete.
• Generate Return Materials Authorizations (RMA) for returned product.
• Post Sales Batch invoices to allow accounting to generate the daily sales number for shareholders.
• Other duties as assigned by Management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees