Customer Service Representative (Overnight)

PetVet Care Centers•Little Rock, AR

34d

About The Position

Arkansas Veterinary Emergency & Specialists is the leading provider of specialty & emergency veterinary services in Arkansas. We offer a culture of care for our clients, patients, and staff. Our team of Specialists, doctors, and staff work together to provide the best quality of life for the patient, the best client experience, and a collaborative work environment. We welcome all qualified candidates looking to promote the advancement of our services, provide superior clinical care, customer service and be a positive contribution to our culture in service to our clients. We are looking for a bright, motivated, energetic, upbeat experienced customer service representative to join our growing practice. To become part of our staff you must be diligent, professional, knowledgeable, and compassionate. Contribution to a team environment with the goal to provide the best quality of life for the patient and the best client experience is key to success. At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information.â¯ Please see ourâ¯privacy noticeâ¯for additional information about our data practices.

Responsibilities

Coordinate the flow of pets and owners in the lobby; communicate with owners about wait times, scheduling glitches, and other problems.
Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
Organize and process all payment plans, billing statements, and collections.
Perform cashiering duties; process refunds, returns and credits as needed.
Responds to inquiries about the range of services the practice provides and the species it treats.
Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
Receive and distribute incoming mail; and process outgoing mail.
Coordinate and schedule appointments; provide clients with any special instructions; call clients whose pets have medications to be picked up, or updates on current invoice amounts or deposits needed.
Respond to client emails; type and edit various correspondence, and process faxes.
Able to learn basic veterinary medicine terminology.
Become familiar with common emergencies and be able to confidently discuss with clients.
Use Windows based computer systems, word processing, email, web search and other skills needed to effectively perform job responsibilities.