Customer Service Representative

Village Capital & Investment • Henderson, NV

1d • Remote

About The Position

We're looking for a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you'll serve as the primary point of contact for our customers, assisting with inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service. This position is based in Henderson, NV, but we are also hiring remote team members who reside in North Carolina, South Carolina, Alabama, or Georgia.

Requirements

• High school or equivalent (Preferred)
• Computer skills: 1 year (Preferred)
• Customer Service Experience
• Excellent Phone Etiquette
• Keeping composure during stressful predicaments
• Possess a strong work-ethic
• Must be attentive to detail
• Must be computer proficient (Excel, Word, Gmail, Google, etc.)
• Teachable
• Personable
• Outgoing
• Dependable
• Always seeking to improve
• Commitment to confidentiality
• Essential organizational skills
• Exceptional verbal and written communication
• Customer Service: 1 year (Preferred)
• Employment with Village Capital & Investment is contingent on the successful completion of a background check. This process may include, verification of employment history, educational background, criminal records, and credit checks where applicable. Any discrepancies or findings may affect employment eligibility. By applying for this position, candidates consent to the background check process in accordance with applicable laws and regulations.

Nice To Haves

• High school or equivalent (Preferred)
• Computer skills: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Responsibilities

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with their basic mortgage needs to achieve one call resolution
• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
• Partner with internal and external departments to resolve client issues

Benefits

• Competitive Starting Wage
• Great Health Benefits package including Medical, Dental, Vision
• 401(k)
• 1 week of paid training. We are invested in your success and development.
• Daytime hours from 5:00 am to 7:00 pm, Monday - Friday
• Full-Time or Part-Time consistent schedules and hours you can count on every week with overtime opportunities available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED