Customer Service Representative

MALLORY SAFETY AND SUPPLY LLC•Tarpey, CA

1d•Onsite

About The Position

Mallory Safety and Supply is a family business with over 40 years of experience providing industrial organizations with safety expertise, supply chain efficiency, and a broad array of safety products and solutions. The company has grown to include more than 37 offices and over 600 employees, becoming the largest independent safety and industrial distributor in the United States. Mallory fosters a casual work environment with an intentional culture, seeking dedicated, motivated, and smart team members. The Customer Service Representative will join the Customer Service Team, with the overall objective of meeting customer needs through order entry, problem resolution, and fostering collaborative teamwork with sales and warehouse departments. The ideal candidate is proactive, possesses creative problem-solving skills, desires to be part of a growing team, and navigates challenges with a growth mindset. High performers may have opportunities for more hours, travel, and career development.

Requirements

Excellent oral and written communication skills
Strong time and project management skills with the ability to multitask
Strong computer and data entry skills highly desired, including Microsoft Office
1-2 years of experience in customer service
A combination of face to face, remote and phone/email customer service experience required
High School Diploma or GED required

Nice To Haves

Experience in an office setting (for customer service)
Business to business (B2b) customer service experience
Construction, safety, or industrial supply experience

Responsibilities

Learn, navigate, and use Prophet 21 to provide customer service
Service both internal and external customers over the phone, via email, and in person
Resolve issues with customer orders in a tactful manner
Partner with the branch sales team to drive business
Assist with miscellaneous projects as needed
Cross-train and assist in other areas of the branch as needed

Benefits

Medical, Dental, and Vision Insurance
410(k) with an employer match program
Employer paid Long Term Disability
Voluntary Term Life, Accident, and Disability Insurance
Employee Assistance Program with added benefits such as financial wellness and planning
10 hours of paid time off a month to start!
7 paid holidays throughout the year
Yearly appraisal and bi-annual reviews
Employee discounts and Mallory Swag
Certifications and continued job development opportunities
Opportunities for promotion and growth
Monday through Friday dependable schedule - No nights or weekends!
A positive company culture – check out our website for more information on The Mallory Way!