Customer Service Representative
About The Position
We partner with unions and member-based organizations across North America, helping their families understand and access the supplemental benefits available to them. As the only union-backed provider in our field, we’re known for honesty, clarity, and dependable support. This remote role focuses on assisting union members who request benefit information. You’ll speak with them through scheduled calls or virtual meetings, explain their coverage options in simple terms, and complete digital documents to help them finalize their benefits. Every conversation you have helps a family make informed decisions about their financial security.
Requirements
- High school diploma or equivalent
Nice To Haves
- Customer service or sales experience (helpful, not required)
Responsibilities
- Connect with members via phone or Zoom
- Lead structured benefit consultations
- Explain program details clearly and simply
- Complete digital forms with accuracy
- Provide follow-up and ongoing support
Benefits
- Weekly pay + bonuses
- Flexible full-time schedule
- Fully remote work environment
- Advancement and leadership opportunities
- Residual income potential
- Health, dental, and vision options
- 1-on-1 training and mentorship
- Annual company trips (Disney, Cancun, Vegas, Bahamas, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
