Customer Service Representative

Beacon Mobility • Minneapolis, MN

48d • $18 - $18

About The Position

Transit Team, Inc. Customer Service Representative Transit Team is a provider of paratransit transportation services in the Twin Cities metro area.  As a Customer Service Representative, you will be the voice of our company in every interaction with our clients.  The Metro Mobility service is designed to serve certified Metro Mobility riders in the Twin Cities metro area.

Requirements

• Clean criminal record
• Good communication and computer skills
• Familiarity with the Twin Cities metro area

Nice To Haves

• Prior customer service skills a plus

Responsibilities

• Answer and manage 100+ inbound calls daily in a professional and courteous manner.
• Schedule and confirm reservations for Metro Mobility clients.
• Learn and utilize our CRM software to process requests and maintain accurate records.
• Collaborate with team members to ensure smooth operations.
• Provide clear and empathetic communication to clients, ensuring a positive experience.

Benefits

• Paid Training
• PTO
• Medical, dental, vision and life insurance
• 401k with up to a 5% company match
• Employee Assistance Program
• Employee Discounts
• Earned wage access available with Tapcheck
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees