Customer Service Representative - Wilkes-Barre
About The Position
Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers. Good Things You Can Count On. Hybrid schedule: 2 days remote / 3 in‑office Predictable hours (no nights, weekends, or holidays) Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses Are you passionate about helping people, solving problems, and delivering exceptional service? At Berkshire Hathaway GUARD, our Customer Service Representatives are the voice of our company. You’ll be the trusted connection between our insureds, agents, and partners—providing clarity, confidence, and outstanding support with every call.
Requirements
- Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
- Ability to work in fast-paced environment.
- Demonstrate empathy and understanding towards customer concerns.
- Proficient use of a computer system and relevant software.
- A commitment to delivering exceptional customer service.
Nice To Haves
- Previous call center experience preferred
Responsibilities
- Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
- Answer questions about our insurance products and services with clarity and professionalism
- Take ownership of each interaction, aiming for first‑contact resolution whenever possible
- Resolve inquiries or smoothly escalate complex issues to the right team
- Accurately document customer interactions and maintain detailed records
- Use our systems, tools, and knowledge resources to deliver timely, accurate information
- Consistently provide polite, courteous, and empathetic service—even in challenging situations
- Share customer feedback to help us continuously improve our service experience
Benefits
- Hybrid schedule: 2 days remote / 3 in‑office
- Predictable hours (no nights, weekends, or holidays)
- Competitive pay + generous PTO
- Medical, dental & vision starting day one
- 401(k), tuition reimbursement & longevity bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
