Customer Service Representative

Commerce Bank

2d•$18 - $22

About The Position

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. About This Job The Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email. How we’ll support you: Training and one-on-one coaching from our Leadership team who is invested in your success. Ongoing professional development to deepen your skills. Building your career through our defined career path or by exploring new opportunities. Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts. Growing your network to maximize your professional and personal development through our employee resource groups. What we offer: Benefits - Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more! 401(k) and retirement education resources Flexible schedules Paid banking holidays, vacation, sick and personal time Employee discounts and tuition reimbursement 2nd Shift differential for evening schedules Pay differential for proven Spanish/English speaking bilingual associates Paid training for 4 weeks (must be able to attend)

Requirements

Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
High school diploma or GED or equivalent combination of education and experience required
1+ year related customer service experience required

Nice To Haves

1+ years of call center and/or financial service preferred

Responsibilities

Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction results
Identify and escalate appropriate requests
Remain current with product knowledge and administrative requirements through training
Perform other duties as assigned