Customer Service Representative

northtexasbulls • Dallas, TX

3d • Onsite

About The Position

The Dallas Bulls are seeking a friendly and efficient Customer Service Representative to provide exceptional support to fans, season ticket holders, and clients. This role is crucial for addressing inquiries, resolving issues, and ensuring a positive experience for everyone interacting with the team.

Requirements

• High school diploma or equivalent required; college degree preferred.
• 1–3 years of experience in customer service or fan relations.
• Excellent verbal and written communication skills.
• Strong problem -solving abilities and a patient, empathetic approach.
• Proficient with CRM software and Microsoft Office Suite.
• Ability to work evenings, weekends, and holidays as required.

Nice To Haves

• Passion for sports and fan engagement.
• Experience in a sports or entertainment customer service environment.
• Ability to remain calm and professional in high -pressure situations.
• Team player with a positive attitude and strong interpersonal skills.

Responsibilities

• Respond promptly and courteously to fan inquiries via phone, email, and social media.
• Assist with ticket sales, account management, and event information.
• Resolve customer issues and complaints in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with ticketing, marketing, and operations teams to communicate updates and promotions.
• Provide support during game days and special events as needed.
• Identify opportunities to improve the overall fan experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED