Customer Service Representative

Jack Link's Protein Snacks•Underwood, IA

7h•$21 - $29•Onsite

About The Position

Jack Link’s is looking for a Customer Service Representative to join our Underwood, IA team. The ideal candidate should be an effective communicator, self-motivated and seasoned at working collaboratively. In this role, you will be responsible for a variety of duties across our customer service team. You will be the key point of contact for internal and external customers on order management functions, consumer inquires and continuous improvement efforts to enhance the overall service our customers are receiving. You will build partnerships with cross functional teams including sales, finance, transportation, warehousing, supply planning, demand planning, FSQ, marketing, brand and most importantly; the customer.

Requirements

Bachelor’s degree and/or 3 years or more in related business experience is preferred.
Proficient in Microsoft Office applications; Outlook, Excel, PowerPoint and Word
Excellent verbal and written communication skills
Effective listener and ability to exhibit patience in all situations
Outgoing personality with a desire and commitment to provide excellent customer service
Solid problem solving skills to find answers on behalf of the customer
Strong organization skills with an ability to execute the details
Ability to learn quickly, adapt in various situations and work in a team environment
Follow through on commitments and show concern for the needs of others

Nice To Haves

SAP experience is preferred
Consumer Packaged Goods experience is preferred

Responsibilities

Manage the daily flow of orders through the supply chain within your area of responsibility
Provide professional customer service by diagnosing and resolving customer problems or inquiries via email, phone or other correspondence
Serve as a liaison between internal and external business partners to provide our customers with world class customer service.
Support adherence to company policies through education, guidance and persistence
Responsible to achieve business metrics (Fill Rate, On Time Delivery, Customer Experience, etc…) to drive a high level of customer satisfaction
Correspond with consumers who have encountered a problem with a product or service offering and resolve the issue in a timely manner.
Document consumer inquiries into a web-based platform to transcribe interactions which will provide internal business partners the data needed to make strategic decisions
Develop a thorough working knowledge of various brands, products and services
Responsible to diffuse escalated situations where a customer has become frustrated due to a product issue or service offering. The candidate must possess the ability to respond in a clam, controlled and professional manner.
Collaborate with internal business partners to develop better customer support processes