Customer Service Representative
About The Position
We’re looking for a Customer Service Representative who enjoys helping people, communicating clearly, and being part of a supportive, team-focused environment. If you have a friendly attitude, are eager to learn, and enjoy solving problems — this role could be for you. At Sierra Air Conditioning and Plumbing, we’re committed to creating an environment where team members from all backgrounds can thrive, feel included, and build rewarding careers. You will be the first point of contact for our customers — helping them feel supported, understood, and taken care of. You’ll handle incoming calls, schedule appointments, and communicate with both customers and technicians. You don’t need HVAC knowledge — we’ll teach you. You don’t need years of experience — we train and develop people. What matters most is your attitude, professionalism, and willingness to learn.
Requirements
- Clear and friendly communication
- A helpful and empathetic approach to customer service
- Comfort working on a computer and learning software
- Ability to multitask in a busy, team-focused environment
- Positive mindset and willingness to learn
- Strong listening and problem-solving skills
- Age 18 or older
- Ability to provide professional and courteous customer communication
- Ability to work at a computer for extended periods
- Must be able to pass a background check and drug screening
Nice To Haves
- Experience with ServiceTitan or call center operations is a plus — but not required.
Responsibilities
- Answer inbound customer calls with warmth, clarity, and patience
- Listen to customer needs and provide helpful solutions
- Schedule service appointments using ServiceTitan (training provided if needed)
- Communicate clearly with customers and technicians to ensure smooth scheduling
- Maintain accurate notes and documentation
- Support positive customer outcomes and help ensure customer satisfaction
- Participate in ongoing training and coaching
- Contribute to a collaborative, team-oriented call center environment
Benefits
- 1 Week of PTO
- 401(k) with company match
- Health, dental, and vision insurance
- Year-round stable work
- Incentives and spiffs
- Leadership and personal development programs through Nexstar Network
- ServiceTitan technology to support your success
- Ongoing hands-on training
- A clean, professional workplace
- Frequent team meals, appreciation events, and celebrations
- On-site gym
- Supportive culture with respect, collaboration, and growth at the center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
